According to the Coop e-commerce registration agreement, the minimum operating time for a registered store in the mall cannot be less than 30 working days. For merchants who are unclear about their business route or lack confidence in their ability to handle this business, it is recommended to observe and learn for the time being. If a partner closes their store after less than a month of operation, it will leave a bad record for the mall, and if the situation is serious, the mall will permanently cancel the partnership. And as a result, the corporate credit of the merchant will also leave a stain of default.
2. The Coop store is divided into three levels: Gold Diamond Crown. Determine the level of the store based on one's actual situation. The higher the level, the more products will be listed, and the store's traffic will also increase accordingly. After becoming a Crown merchant, when consumers search for a single core keyword and encounter similar products, they will naturally prioritize the stores of merchants with good credit. The mall will also advertise popular products for Crown merchants for free, so that buyers can easily discover your store's treasures and have more opportunities for transactions
3. If a buyer places a purchase order in the store, the merchant needs to handle it promptly. If the order is not processed within 3 working days, the weight of the store will be reduced, which will have a certain impact on the reputation points of the store. If the order is not processed within 7 working days, the mall will conduct an operational evaluation of your store, support the store's funding ratio, suspend operations for rectification, or coordinate and handle the situation accordingly based on verification. Thank you for your support and understanding of the Coop e-commerce platform.
4. The Coop e-commerce platform recommends supporting unconditional returns and exchanges within 7 working days. But this is also determined by the merchants themselves; In case of quality issues resulting in returns or exchanges, the shipping cost will be borne by the mall. In case of non quality issues, the buyer shall bear the postage for the returned goods and the postage for the replacement. Under necessary conditions, depreciation can be carried out.
After the customer confirms the payment, the merchant cannot withdraw directly. After the buyer places an order and makes payment, the buyer's money will flow to the mall platform. After the buyer receives the goods and confirms that there are no problems with the products, they can operate the 'Confirm Receipt' button, and the money will be transferred from the mall platform to the merchant for withdrawal. After the merchant clicks on 'ship' for a general order (the system status is' merchant has shipped '), the buyer has 7 working days to confirm whether they have received the goods. Merchants will also receive payment and profits within a week.
6. Merchants can transfer their working capital to Yu'ebao and charge daily interest rates based on regular periods. Funds in Yu'ebao can be used to pay for buyer orders, but cannot be directly cashed out before the expiration date. The minimum withdrawal point for merchants is: over $100
7. [Coop] E-commerce Platform Entry Requirements: (1) Fill out the entry application form (2) Provide the front and back of the merchant's legal representative ID card, passport, household registration book, business license, or relevant personal information (3) Provide a real and valid mobile phone number (4) Provide the merchant's registered email address (5) Provide the merchant's UnionPay card payment account (6) Provide the merchant's shipping address (7) Apply for the main category of store opening and entry (8) Activate the store and pay the corresponding deposit for the store's goods (9) After the store is launched after review (10) Pay the corresponding personal income tax according to the policy requirements of the country where the store is located after the business profit is generated
8. Any customer purchasing a product is shipped to the customer through logistics cooperation with the manufacturer. During the distribution period, only products provided by our company can be used, and cross selling is not allowed. To protect your legitimate rights and interests, please carefully read the policies of Coop Mall and strictly abide by them. The final interpretation right belongs to Coop E-commerce.
